Workshop Tools in Pigeon Forge, TN Open now

Reviews about Workshop Tools

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  August 19, 2019, by Ray Smith
  I had a basket about half full of items to buy and had only covered a small portion of the store when my son says he needs to go to the bathroom. I asked an employee if they have a bathroom my son can use. He said no, that there is one at the end of the mall. So my son goes outside and walks to the end of the mall. He finds the bathroom locked and determined that it was going to be occupied for a while. He comes back to the store and tells me. I go to the checkout area where 3 employees are. I ask one can my son please use the bathroom, explaining the situation about the one at the end of the mall being locked. The employee says no. I asked him why not? He says, "It's policy". Then another employee starts saying something about their insurance company won't let them, etc. So I said I guess we will go to another store. I left my basket of items to buy near the front of the store and we left. The store lost a sale and probably me as a customer. What bothered me the most was that they didn't seem to care. They had no solution to the problem. We drove to the mall next door and found another bathroom at the end of that mall. My son went in, and I went in a different Workshop Tool store. I asked an employee if his store was associated with the other one. He said yes. When my son came in, he said the bathroom was very nasty and smell very bad. I asked the same employee, "Who maintains the bathrooms". He said Building Maintenance (or something like that). I told him about the condition of the bathroom, and he said, "That's not the first time we've heard that." Why doesn't anyone care enough to clean the bathrooms for the customers? Why don't they change their policy to allow a customer who obviously needs to "go", and let him go in the store bathroom? Why is the insurance company running the business instead of Workshop Tools? Everyone is so afraid of lawsuits, but they are not afraid of losing customers! By the way, please look up Ally's Law. It states that a business must allow a customer to use their bathroom in the case of a medical emergency. Very frustrated!